Why did i get charged a $100.00 Service Fee?
The Cooperative will service all line trouble or outages up to and including the yard pole. This does not include the member’s yard light or its switch control unit. Should the member report an outage and KEM’s linemen find the circuit breakers (switches) on the yard pole in the "OFF" position which was the cause of the outage, the member will be charged the $100.00 service fee. This service fee also applies if the trouble is found beyond the yard pole—the member’s own wiring. It is very important that the member check their own wiring, fuses or switches, because it may save the member $100.00.