On the 1st day of each month, the member's meter is read automatically by the Cooperative office. The Cooperative bills on the 5th day of each month. Payment is due on the Due Date. The Due Date is the 20th day of that month. If full payment is not received on or before the Due Date, the account is past due.
If the past due amount is not paid in full on or before the 5th day of the following month, the account becomes a delinquent account and a late payment fee is added to the unpaid balance and the account is rebilled.
Full payment of the delinquent amount including all assessed fees must be received by the Cooperative on or before the Disconnect Date or electric service to the delinquent account will be disconnected.
Should an adverse event prevent the member from keeping the bill current, arrangements can be made by calling the Cooperative office.
After disconnection for non-payment, electric service will be reconnected only after the member has taken the necessary corrective actions and made full payment of the delinquent amount, including all applicable disconnect and reconnect fees. Upon reconnection, the Cooperative may require a deposit to guarantee future payment. $60 disconnect, $60 reconnect, and an additional $60 after hour fee (if applicable).
To submit payment, mail the bottom portion of the bill to the Cooperative office along with the appropriate payment shown on the bill in the envelope provided. If there is a "CR" after the amount due shown it means the account has a credit balance and no payment is necessary for that month. If the account is signed up for the automatic payment plan, no payment is necessary.
If payment is not rendered when due, member is subject to the collection and disconnect policy.
If member’s payment is not paid when due or if member does not contact the Cooperative office to make other arrangements, the account becomes subject to disconnect. If a collector is dispatched to collect this bill, a collection fee will be added to the total amount due. When service is disconnected because of non-payment, a reconnect fee will be added when service is reconnected.
Your power bill is due when rendered. Bills not paid within 15 days of the billing date will be considered delinquent. If your payment is not received at the office prior to the processing of the following month’s bill, it will be subject to a 1.75% penalty.
Why did i get charged a $100.00 Service Fee?
The Cooperative will service all line trouble or outages up to and including the yard pole. This does not include the member’s yard light or its switch control unit. Should the member report an outage and KEM’s linemen find the circuit breakers (switches) on the yard pole in the "OFF" position which was the cause of the outage, the member will be charged the $100.00 service fee. This service fee also applies if the trouble is found beyond the yard pole—the member’s own wiring. It is very important that the member check their own wiring, fuses or switches, because it may save the member $100.00.