MANAGER’S MESSAGE: WE WANT YOUR FEEDBACK

At KEM Electric Cooperative, everything we do begins with you—our members. Your feedback helps shape the way we serve you and plan for the future. That’s why we’re inviting you to take part in our member satisfaction survey.

The survey will be included in your February billing statement and we encourage you to take a few minutes to complete it. If you prefer, you can also fill it out online—instructions for both options will be included. Whether you choose to respond by mail or online, your voice will be heard, and you will not receive a follow-up phone call asking for survey participation.

Those who participate in the survey and provide their name will be put in a drawing to win two Medora Musical tickets.  

The short survey gives you the opportunity to tell us how we’re doing and where we can improve.  The survey only takes a few minutes, but the impact is long-lasting. We use this data to guide improvements in areas that matter most to you. It also helps us make smart, member-focused decisions. One example of how your feedback makes a difference is based off the 2024 member survey we have implemented an e-newsletter, as indicated as a preferred method of communication from our membership

We also want to remind you the survey also includes four questions that help us measure our performance through the American Customer Satisfaction Index, which are used across the industry as a benchmark for member experiences. 

The better we understand your needs, the better we can serve you—not just today, but in the years ahead. We truly value your time and your input. By sharing your thoughts, you’re helping us shape the future of our service.

Take the survey here!