Outage Steps & Safety

Steps to take during an outage

Check the circuit breakers and the switches on your yard pole.  Push them to the off position and then to the on position to be sure that they are not the source of trouble.

Step Two

Check for power in two buildings or be sure that your fuses are not blown.

Check to see if your neighbor has power. This helps us locate the trouble. 

As soon as you have determined the trouble is not yours, call KEM Electric at 1-800-472-2673. 


When reporting an outage, please be able to give the following information:
  1. Account number and the number on your yard pole.
  2. Do you know what caused the outage or where the trouble is?
  3. Location
  4. Time you discovered you didn't have power. 

Service Fee

Please keep in mind that KEM Electric will service all line trouble or outages up to and including the yard pole. This does not include the member’s yard light or its switch control unit. Should a member report an outage and KEM Electric’s lineworkers determine the circuit breakers (switches) on the yard pole in the "OFF" position, which was the cause of the outage, a $100.00 service fee will be charged to the member.  This service fee also applies if the trouble is found beyond the yard pole—the member’s own wiring.  It is very important that members check their own wiring, fuses or switches.